The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Жалобы в основном связаны с блокировкой аккаунта или урезанными лимитами – БК не церемонится с теми, кого подозревает в нечестной игре.

The player from Bulgaria has been blocked without further explanation. The player's account got unblocked, and he has received the payment. The complaint was closed as "resolved".

The casino also explained that the player needed to wager a specific amount before withdrawing, according to their terms and conditions. After fulfilling these requirements, the player confirmed that the withdrawal had been processed and received. We marked the complaint as 'resolved'.

We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.

С поддержкой можно связаться либо с с подачи живого чата перманентно сайте, либо посредством электронную почту – в перейти на сайт первом случае отвечают практически моментально, во втором придется ждать перед суток.

The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.

The player's requesting a refund as his deposit limit did not work. The casino has refunded the player due to a bug in their deposit limit feature, and the complaint was closed as "resolved".

Сайт определит, что вы пытаетесь войти из России, и самостоятельно перенаправит вас всегда текущее рабочее зеркало – искать зеркало самостоятельно, к счастью, не стоит только.

According to the casino support, he needs to wait. The player later informed us that the money were credited to his account. Subsequently, this complaint was closed as resolved.

The player from Greece believes his account might be blocked by mistake. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ireland requested a withdrawal of €50 two weeks ago, but still hasn't received the funds. The player later confirmed that the issue was resolved.

Thanks for the awesome review, dear ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.